Trust is one of mans key decision making criteria when meeting new people for the very first time. I am talking about think about it. If you wish to buy a house, select a brand new computer or even decide where to take your partner for lunch for that special occasion, what would you do? You ask someone due to their advice. In the event of house you’ll ask lots of people from a range or agents or realtors to friends and family. And obviously you’re right to. It’s a big outlay. In addition, it affects your daily life experience. If you select the wrong house you will end up reminded everytime you walk around the leading door.
What about those more personal experiences like dinner with your partner? Get the wrong advice and consequently pick the wrong kind of restaurant for a birthday or anniversary and you’ll have just wasted your money. No romantic end to the evening for you.
Casino Genie, independent online casino aggregator, recently published a survey which had some quite surprising results. The underside line is that online casinos are losing a large number of customers every day.
Jon Hingston, Customer Satisfaction Manager at Casino Genie, says, “Our survey of 2,500 online gamblers from over 100 online casinos suggests that players want an even more personal service ufabet ufascr. And one the main element criteria of the personalized service is trust. Players want honesty and integrity. Sure this may cost the casinos more to handle nevertheless the upside will out weigh those costs. The survey figures show that players stick to a casino 5 times longer when customer support meets their expectation. So given these details what we now need to know is how we could help casinos deliver this and fun experience too. “.
So why does trust matter so much. We talking about hardened gamblers who would like to win money right? No. Hingston tell us, “The bulk of players are a new comer to gambling. And there is huge community of people that are delay by the complexity of the games, the language that individuals use is confusing and they think out of these depth. If online casinos want to win advocates forever they need to be’your friend ‘. Behave such as the friend at school who taught you the rules of baseball or English cricket without laughing at you. Then you can certainly both enjoy the overall game more.”
Of the 2,500 online casino players that Casino Genie surveyed just over 1,400 have been playing significantly less than 12 months. Only 24% were loyal to 1 casino. Over 62% played at four or maybe more casinos.
Interestingly of those players who had been gambling for more than 12 months, there is still a large amount of players playing at four casinos or maybe more, 48%. Alarmingly for online casinos 78% of the cited poor customer support as grounds due to their fickleness. Only 4% of players had found site which they were entirely loyal too. But this can be a killer fact. Every one of those 100 people stated that the reason why they stuck using their casino was because of’superb customer support ‘. Makes you think doesn’t it. Why isn’t my casino that way?
Not one of those 100 gamblers played at a’Top 20’casino. The tiny casinos are acting smarter, reacting quicker and playing the boutique game to try and compete in this sector. And its starting with an effect.
So let’s get back to the trust issue. Another figure that came out of the survey. 82% of people asked said they would here is another new online casino if recommended with a friend. 68% of people stated that they would here is another new online casino if it absolutely was’strongly suggested’by other players.