Trust is one of mans key decision making criteria when meeting new people for the first time. I mean think about it. If you intend to buy a residence, select a new computer as well as decide where you can take your partner for dinner for that special occasion, what can you do? You ask someone for his or her advice. In the event of house you’ll ask a lot of people from an assortment or agents or realtors to friends and family. And obviously you are right to. It is a big outlay. In addition, it affects your daily life experience. If you choose the incorrect house you will be reminded everytime you walk up to the front door.
How about those more personal experiences like dinner along with your partner? Get the incorrect advice and consequently pick the incorrect type of restaurant for a birthday or anniversary and you’ll have just wasted your money. No romantic end to the evening for you.
Casino Genie, independent online casino aggregator, recently published a survey which had some quite surprising results. Underneath line is that online casinos are losing tens and thousands of customers every day.
Jon Hingston, Customer Satisfaction Manager at Casino Genie, says, “Our survey of 2,500 online gamblers from over 100 online casinos demonstrates players want an even more personal service. And one the important thing criteria of the personalized service is trust dewagold, agen judi online. Players want honesty and integrity. Sure this will cost the casinos more to handle nevertheless the upside will out weigh those costs. The survey figures show that players stay with a casino 5 times longer when customer support meets their expectation. So given these records what we now need to know is how we could help casinos deliver this and fun experience too. “.
So just why does trust matter so much. We speaing frankly about hardened gamblers who would like to win money right? No. Hingston reveal, “The bulk of players are new to gambling. And there is huge community of folks who are put off by the complexity of the games, the language that we use is confusing and they think out of their depth. If online casinos wish to win advocates for a lifetime they need to be’your friend ‘. Behave such as the friend at school who taught you the rules of baseball or English cricket without laughing at you. Then you can certainly both enjoy the overall game more.”
Of the 2,500 online casino players that Casino Genie surveyed just over 1,400 have been playing significantly less than 12 months. Only 24% were loyal to 1 casino. Over 62% played at four or more casinos.
Interestingly of these players who had been gambling for more than 12 months, there clearly was still a large number of players playing at four casinos or more, 48%. Alarmingly for online casinos 78% of these cited poor customer support as reasons for his or her fickleness. Only 4% of players had found site which they were entirely loyal too. But this is actually the killer fact. Each one of those 100 people said that the reason why they stuck using their casino was due to’superb customer support ‘. Makes you believe doesn’t it. Why isn’t my casino like this?
Not some of those 100 gamblers played at a’Top 20’casino. The little casinos are acting smarter, reacting quicker and playing the boutique game to test and compete in this sector. And its starting to have an effect.
So let’s return to the trust issue. Another figure that came out of the survey. 82% of individuals asked said they would try a new online casino if recommended by a friend. 68% of individuals said that they would try a new online casino if it absolutely was’recommended’by other players.